Legal Information

These Terms of Service (the “Terms”) set out the basis on which AesthetIQ Insight Ltd (“we”, “us”, or “our”) provides access to the AesthetIQ Insight software platform (the “Service”). By creating an account, signing in, or otherwise using the Service you agree to be bound by these Terms.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree, you must not use the Service.

• Registered company name: AesthetIQ Insight Ltd
• Company number: 16769981
• Registered office: 26 Midland Road, St. Philips, Bristol, England, BS2 0JY
• Trading name: AesthetIQ Insight
• Contact email: AesthetIQInsight@gmail.com

• You must provide accurate registration information and keep your login credentials secure.
• You are responsible for all activity carried out under your account. Promptly notify us if you suspect unauthorised access or a security breach.
• We may suspend or terminate access where we reasonably believe the Service is being used in breach of these Terms or to protect the Service, other customers, or third parties.

Pricing, plan features, and billing cycles are described in the dashboard billing interface or any order form agreed with you. Unless otherwise stated:

• Subscriptions renew automatically at the end of each billing period.
• Fees are payable in advance and non-refundable except where required by law or our Refunds & Cancellation Policy.
• You authorise us (or our payment processors) to charge the payment method on file for recurring fees and any applicable taxes.

You must not (and must not allow third parties to):
(a) copy, modify, or create derivative works of the Service; (b) reverse engineer, decompile, or disassemble the Service; (c) use the Service for unlawful, harmful, or fraudulent purposes; (d) use the Service to store or transmit malicious code; or (e) interfere with or disrupt the integrity or performance of the Service or other users’ data.

We process personal data in accordance with our Privacy Notice and applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

Where we act as a processor for customer data, the parties agree to the Data Processing Addendum (Article 28 UK GDPR), which forms part of these Terms.

We (and our licensors) retain all intellectual property rights in the Service, including associated software, documentation, and branding. You retain ownership of content and data you upload to the Service. By submitting feedback, you grant us a non-exclusive, royalty-free licence to use it to improve the Service.

Each party must keep confidential information received from the other party confidential and use it only as necessary to perform its obligations under these Terms. This obligation does not apply to information that is public, independently developed, or required to be disclosed by law or competent authority.

• We warrant that we will provide the Service using reasonable skill and care and materially in accordance with its documentation.
• Except as expressly set out in these Terms, the Service is provided “as is” and we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Subject to the above, our total liability arising out of or relating to the Service (whether in contract, tort, or otherwise) is limited to the fees you paid to us in the 12 months preceding the event giving rise to the claim. We are not responsible for indirect, consequential, or special losses, including lost profits, revenue, goodwill, or data.

• You may cancel your subscription at any time via the dashboard or by contacting support. Cancellation takes effect at the end of the current billing period unless stated otherwise.
• We may suspend or terminate access for material breach, non-payment, or where continued access would violate applicable law.
• Upon termination, your right to use the Service ends immediately. We will retain customer data for a limited period as described in our data retention policy and then delete or anonymise it.

We may update the Service and these Terms from time to time. When we make material changes, we will notify you via the dashboard, email, or the Service. Continued use after the effective date constitutes acceptance of the updated Terms.

These Terms and any disputes arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that either party may seek injunctive relief in any jurisdiction to protect its confidential information or intellectual property.

Questions regarding these Terms can be sent to AesthetIQInsight@gmail.com. We aim to respond to queries within two UK business days.